1. Scope
This Privacy Policy applies to all products and services provided by Frameworx Technology globally, including:
- Web applications
- Mobile applications
- Virtual machines and software available through cloud platforms (e.g., Azure Marketplace)
- Our official website and communication channels
2. Information We Collect
We collect only the information necessary to deliver and improve our Services:
- Personal Information: Name, email address, phone number, company name
- Account Information: Authentication credentials and service preferences
- Usage Data: IP address, browser type, OS, device type, access times
- Support & Correspondence: Information you provide when contacting support
- Application Data: Data processed within your deployed applications
3. How We Use Your Information
- Deliver and maintain our Services
- Provide customer and technical support
- Improve performance, reliability, and user experience
- Notify you of important updates or policy changes
- Comply with legal and regulatory obligations
We do not sell or rent personal information to third parties.
4. Legal Bases for Processing
Depending on your jurisdiction, processing may be based on:
- Your consent
- Performance of a contract
- Legal obligations
- Legitimate business interests
We comply with applicable laws including the Zambian Data Protection Act No. 3 of 2021, GDPR (EU/EEA), UK GDPR, and CCPA/CPRA where applicable.
5. Data Sharing
- Trusted service providers under data-processing agreements
- Regulatory or law-enforcement authorities when required
- Business transfers (mergers, acquisitions, asset sales)
All third-party providers are contractually bound to confidentiality and data protection standards.
6. International Data Transfers
As a global company, data may be processed outside your country of residence. Safeguards include:
- Standard contractual clauses
- Adequacy decisions
- Data-processing agreements
7. Data Security
- Encryption in transit and at rest
- Secure access controls
- Regular updates and vulnerability assessments
While no system is 100% secure, we apply best-practice safeguards and encourage strong password hygiene.
8. Data Retention
Personal data is retained only as long as necessary for service delivery or legal compliance, after which it is securely deleted or anonymized.
9. Your Rights
- Access your personal data
- Request corrections or updates
- Request deletion where legally permitted
- Object to or restrict certain processing
10. Contact
For privacy-related questions or requests, contact:
Email:
privacy@frameworx.tech